Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you are not, you can initiate a return within 5 days of receiving your order.

How to Request a Return

To initiate a return, please email us at info@shoppil.com with:

• Your order number
• A brief explanation of the reason for return

Once approved, our delivery partner will arrange a pickup within 1–3 business days.

Return Conditions

• Item must be unused and unopened
• Original packaging, seals, and tags must be intact
• Must be returned in original shipping box

Return Fees

• Shipping fees are non-refundable
• A return handling fee of AED 18 applies

Refund Process

Refunds are processed to your original payment method after inspection of the returned item. Please allow a few business days for the amount to reflect in your account.

We reserve the right to reject returns if:

• The item has been used or damaged
• Packaging is missing or tampered with

Damaged or Faulty Items

If you receive a damaged or defective product:

• Do not refuse the package — accept it
• Email us your order number and clear photos of the issue

Our team will assess and offer a resolution (replacement, refund, or return).

Complimentary Gifts

Items with complimentary gifts are not returnable if:

• The gift or product has been opened
• Packaging has been tampered with

Contact Us

Email: info@shoppil.com
Hours: Mon–Fri, 10:00 AM – 7:00 PM (UAE Time)